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Retail Development Manager - Home - Arizona (Based in Phoenix)
Overview:
Develop, train and lead store staffs to drive sales. Represent MMG as the private brand expert. Align and support District partners by providing consumer, store, and stock/assortment feedback tailored to growing the business and reflecting the ""My Macy's"" perspective
Key Accountabilities:
Merchandise Execution and Visual Presentation
Ensure development and execution of ""best in class"" merchandise presentation standards and product flows and adjacencies.
Ensure compliance to Brand Guide and Visual alerts.
Communicate disconnects regarding presentation standards and priorities.
Work with District Merchant and/or in-store partners to identify and secure the BEST real estate appropriate for the brand.
Plan and execute seasonal flow of goods. Partner with DM, MTM, GSM, Visual staff and selling specialists to review new deliveries and establish a sense of ""PRIORITY"" for all private brands.
Partner with store staff and management to ensure standard is maintained between visits.
Monitor stock rooms to ensure they are organized with minimal receipts in the back room.
Ensure efficient floor replenishment strategy. Develop a game plan with the MTM, specialist, etc.
Partner with store staff to ensure markdowns are executed as scheduled, signed and easy to shop.
Partner with visual to ensure all graphics are current and mannequins reflect the lifestyle of the brand.
Communicate recommendations for shop enhancements to Central Management.
Training and Selling Capabilities
Partner with District Merchants and GSM's to ensure distribution and understanding of MMG training materials, most importantly the BRAND GUIDES.
Train the trainers. Focus on training those who manage a team of associates.
Plan and execute seasonal training seminars for all stores on rotation.
Reinforce the Stores own Sales and performance metrics expected of each associate.
Train MTM's and Visual teams on brand appropriate visual and merchandising presentation standards.
Provide on-the-floor training to the sales associates on the features and benefits of MMG brands.
Set the standard for customer service by demonstrating professionalism and product knowledge to exceed the customer's expectations.
Recruit, interview, train and participate in the development for all private brand-selling specialists/work leads.
Relationships and Communication
District Merchants and Planners
Collaborate with district partners to align efforts and goals.
Provide consistent updates on sales driving strategies, product/brand initiatives and requests, specialists and staffing updates, store issues and opportunities, etc.
Regional Manager
Provide Store specific feedback of all issues, opportunities and successes. (Store Visit Recaps)
Solicit support when necessary.
Retail Development Central Team
Provide consistent brand and store feedback.
Share merchandise execution and visual issues, opportunities and successes.
Provide feedback on the competition, in-store adversity, assortment issues/opportunities and customer remarks.
Business Analysis
Evaluate door and brand performance using same reports as District partners.
Use performance results to help with prioritization of store visits and product/brand focus.
Quantify call-outs, concerns and recommendations.
Summary of key responsibilities:
Develop and grow strong business partnership with key store executives and district teams.
Plan store visits and travel to coincide with key District initiatives, such as deep dive visits, marketing initiatives and promotional calendar.
Analyze sales performance, make assessments and take action.
Plan and execute training strategies.
Use communication tool to identify district and brand specific issues and opportunities. Challenge responses and offer solutions.
Understand, manage and leverage additional store support provided by vendors / manufacturers.
Manage selling service and staffing initiatives.
Report challenges and successes to Regional Manager and Central team.
Skills Summary:
3 years of retail management experience.
Relevant FOB experience required. (1 years)
Self-motivated, disciplined and possess ability to work independently as well as part of a team.
Strong oral and written communication skills.
Analytically savvy - strategic thinker.
Strong understanding of store operations and structure.
High-level visual and presentation standards with ability to understand store flow and productivity.
Results oriented.
Established leader.
Computer proficient in Microsoft Windows, Excel, Word and Lotus notes.
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
