DISH Network L.L.C (Nasdaq: DISH), is the nation's third largest pay-TV provider and the leader in digital television. As a TV entertainment provider, we are an industry pioneer and innovator known for driving technology to bring the best entertainment to millions. We believe that everything we do must begin and end with the customer experience.
DISH is an exciting place to work. We are a Fortune 200 Company with a workforce of 21,000 plus.We bring excitement and enjoyment to millions of people every day and we provide a better overall TV experience at more affordable prices than our competition.
Throughout our 30+ year history we have demonstrated our entrepreneurial spirit by achieving significant industry firsts. We were the first in our industry to offer high definition TV channels Free for Life, and we are the nation?s leader in HD programming with more than 200 national HD channels.We are the only pay-TV company to offer a true TV Everywhere solution; our Sling technology allows access to live television and DVR content from a computer or any mobile device.In addition, our recent acquisition of Blockbuster video stores only enhances our ability to provide subscribers with a richer entertainment experience at a great value.
This is an entry-level position which ensures that customer billing and payment transactions are correctly entered and audited.Communicates with internal and external customers to resolve billing and payment issues.Understands and follows current processes and identifies process improvements to ensure financial transactions are accurate and appropriate.
Perform a variety of transactions related to customer accounts and automated systems at the expected level of productivity and quality identified for each area within the department
Types of transactions may include sales orders, sales disputes, external provider payments, refunds, bankruptcy related issues, payment adjustments, promotions, equipment, and account maintenance issues
Develop reports for senior management as needed
Conduct data compilation, special projects, audits and account research as needed
Must be able to learn and apply basic knowledge of the following commonly used applications as appropriate for the area within the department, which may include, but not limited to, billing systems, order entry systems and Microsoft Office
Escalate potential operational and system-related issues to department management
Requires and qualifies for weekend and overtime shifts as needed
Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business
Develop, maintain and update procedural documents
Assist in training and mentoring of team members within area of the department as well as cross-training other employees from different areas within the department
Comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude
Other duties as required.This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
Bachelors degree or relevant courses or relevant experience
Degree in business, operations, computer science or IT highly preferred
