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Listed below are the top 10 out of 45 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Enfield, CT
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For your reference, we have included the original job posting below.
Manager Customer CareCustomer Care Manager, Enfield, CT
Job Number:
42380858
Company Name:
NorthEast Division
Job Location:
Enfield, CT US
Job Category:
Customer Service
Minimum Education:
4-Year College Degree
Manager Customer CareCustomer Care Manager, Enfield, CT
Tasks: - Manages call routing and scheduling to ensure required coverage. - Provides direction to ensure accuracy of forecasted internal and outsourced call volume for the call center. - Assists with the development of call center technology and productivity tools. - Tracks, analyzes, and reports performance data on key departmental initiatives. - Creates an environment that fosters teamwork and accountability and positively impacts the customer experience. - Provides input as well as communicates company strategy and motivates the CAE team toward achieving company vision. - Ensures that work/escalated issues are addressed and completed in a timely manner. - Provides leadership, guidance, and direction to CAE leaders and technical staff. - Hires, coaches, and evaluates CAE personnel and leadership based on performance standards. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
