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For your reference, we have included the original job posting below.
Macy's Lehigh Valley, Whitehall, PA: Assistant Store Manager
Job Number:
43348351
Company Name:
Macy's
Job Location:
Whitehall, PA US
Job Categories:
Sales & Sales Management Customer Service
Macy's Lehigh Valley, Whitehall, PA: Assistant Store Manager
Overview:
As an Assistant Store Manager, you will drive sales and selling with a focus on My Macy's. You will direct all activities related to selling & service, merchandising, sales promotion, store maintenance, expense management, shortage prevention and sales support functions for a multi-million dollar portion of the store, as well as assisting the Store Manager in the store-wide execution of these activities. You will be responsible for the training, coaching and the development of a team of Executives. This position leads to a Store Manager or District Merchant position.
Key Accountabilities:
Sales
Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities
Lead the push toward selling through coaching, follow-up and recognition
Ensure Executive team adheres to report processes; support action plans focusing on deficient areas
Support the My Macy's process by communicating merchandise needs to District Merchant and Planning team
Ensure merchandise presentation, sales and event set-up, sizing, pricing and signing standards through direction of Executive team
Ensure consistent attendance among staff and compliance during weekend hours
Coach Executive team to motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
Take a leadership role in delivery of all Company initiatives; clearly communicate objectives and priorities to team
Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
Assume total store leadership in absence of Store Manager and partner in the strategic planning of short and long term goals
Customer
Coach Associates and Executives to consistently deliver selling behaviors resulting in high customer engagement
Coach Sales Managers to actively coach their Associates utilizing the weekly Associate Scorecard metrics and engaging with Associates through formal & informal observations by focusing on selling behaviors
Review and utilize all scorecards, including Selling Area Scorecard, and Associate observations; provide feedback to Sales Managers and identify areas of opportunity
Celebrate and recognize selling successes and coach Associates and Executives to improve selling performance
Ensure executive presence and appropriate coverage throughout the store
Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
People
Recruit and select a team of qualified selling focused Executives; build a bench for future advancements & promotions
Ensure all required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires
Build a recognition culture by executing the Macy's recognition program through energizing, engaging storewide rallies
Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas
Ensure Sales Managers are conducting weekly meetings with Sales Associates
Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction
Utilize review process as a tool for Executive talent development, promotion and advancement
Monitor and address performance issues on a timely basis
Lead team to support giving back to the local community helping create stronger, healthier places to live and work
Skills Summary:
A minimum of 5-7 years of retail management experience
Strong leadership profile and negotiation skills
Highly organized and able to adapt quickly to changing priorities
Ability to work well with all levels of management, build partnerships and direct teams
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
Demonstrated ability to empower and develop a team of Executives
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
