HRIS / Compensation Analyst
Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit .
The Delivery Analyst (DA) is responsible for Talent Domain specific knowledge and ongoing operations support of Compensation, Performance Management, and Learning Administration systems and processes. The DA supports ongoing delivery through project management, issue resolution, change requests, and process improvement initiatives. Given changing needs, this role may be required to support the implementation of new services or upgrades of existing services. This role involves heavy client interaction, as well as mentoring of staff. This role will primarily be focused in the Compensation area.
Domain Knowledge Educate associates &clients while serving as a subject matter expert for the area of work.
Support, lead, or ensure the standardization of processes in accordance with Hewitt best practices.
Identify and implement ideas for improving the domain specific offer and methodologies.
Provide feedback on new products, services and projects.
Lead client interaction and facilitation on client touch-points.
Project Management Lead complex inter-domain projects.
Responsible for estimating, scheduling and directing all work activities related to projects.
Create detailed functional business requirement specifications and ensure proper testing hand-offs for integration testing.
Conduct stakeholder interviews and workshops for projects.
Monitor the scope throughout the project and ensure the scope is baselined, and changes requested to the scope are evaluated for project impact and business need for projects.
Identify downstream processes and impacts for projects.
Provide status reports and communicate changes in process for project assignments.
Ongoing Operations Work with third-party providers (both Hewitt partners and client partners) to ensure seamless process delivery.
Lead process improvements for existing processes and support creation of new processes with emphasis on up/down stream impacts.
Identify issues; drive change for related improvements.
Identify and resolve escalations or complex issues with strong emphasis to associated patterns, trends, and root cause analysis.
Responsible for meeting aligned SLAs.
Guide and support client delivery for new and existing associates.
Determine when inquiries are beyond the scope of responsibilities of Hewitt and/or team and escalate as appropriate.
Support the internal and external Change Request process, including scoping and costing.
Responsible for team audits and training.
Assist with documentation and lead or support maintenance of release notes/training.
Support offshoring initiatives.
Support formal internal and external audits.
Support and provide investigation on regulatory and compliance issues (if applicable to Domain) and ensure reporting of same to management.
Represent domain in meeting with other teams/domains to develop/refine process execution.
Encourage application service delivery model by challenging requested custom functionality and offering alternative solutions.
BA,BS in Business, or equivalent degree or work experience required.
3+ years of work experience in Compensation
Experience in Performance Management and/or Learning Administration a plus
Experience in project management or project implementation work
Ability to work under tight deadlines managing multiple tasks.
Demonstrated analytical skills, works independently.
Ability to write client business requirements and process documentation.
Ability to properly research and problem solve.
Demonstrated proficient communication skills.
Knowledge and/or experience with a case management system is a plus.
Ability to support cross-domain processes.
2+ years experience with one or more Talent Domain Management Systems (SuccessFactors, SumTotal, Saba, Taleo, Plateau, CompLink, etc.)
Knowledge in HRIS systems is a plus (ie, PeopleSoft, SAP).
Proficiency in Microsoft Office (Word, Excel, and PowerPoint). Microsoft Access is a plus.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or al...
