HR Services Coordinator B\C
The Strategic Missile & Defense Systems Human Resources (HR) organization is implementing an onsite, high touch HR Service Center in Huntsville, Alabama. HR service centers provide one-on-one, personalized assistance with questions about human resources topics and procedures. Services are available for walk-ins or by phone and e-mail, so employees who do not have a center nearby can get personal support. Service areas include, but are not limited to: Leaves of absence, career development, staffing, redeployment, HR policies & procedures and other general HR assistance. This position will be responsible for coordination of well being activities for the Huntsville site. This full time position requires daily face to face customer interaction. Responds to employees inquiries regarding company policies and procedures. Serves as employee advocate and identifies resources to resolve issues. Instructs employees on the use of Human Resources self service applications. Creates ad hoc reports and provides data to support trend analysis and HR metrics. Prepares presentation materials, assists with training workshops and facilitates team meetings. Inputs data into HR systems. Provides data and information to HR Generalists.
Competencies
General• Adaptability
Generally understands changes in own and others' work-group tasks and situations as well as the logic or basis for change; generally seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to work group members, direct supervisor, and occasionally members of others work groups. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Building Trust
Demonstrates honesty; keeps commitments; behaves in a consistent manner. Usually shares thoughts, feelings, and rationale so that work group members, direct supervisor, and occasionally members of others work groups understand personal positions. Generally listens to others and objectively considers others' ideas and opinions, even when they conflict with one's own. Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas.
• Collaboration
Generally works effectively and cooperatively with work group members, direct supervisor, and occasionally members of others work groups; establishes and maintains good working relationships by helping people feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Normally offers to help work group members, direct supervisor, and occasionally members of others work groups when they need assistance.
• Communication
Generally clarifies purpose and importance; stresses major points; follows a logical sequence. Usually keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Generally seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
• Customer Focus
Considers customers and their needs when performing and/or working with others on routine tasks; supports others and occasionally becomes directly involved in developing and sustaining customer relationships; assists more experienced employees in seeking information to understand customers' circumstances, problems, expectations, and needs; prepares information which more experienced employees will share with customers to build their understanding of issues and capabilities; considers how day-to-day actions or plans affect customers; responds quickly to help others address customer needs and resolve problems.
• Information Monitoring
Identifies processes or areas within own work and other work groups that need to be monitored and the information to be obtained. Supports the establishment of systems to monitor routine activities or outputs that are easy to use and that provide timely and pertinent information. Assists in implementing monitoring systems with minimal interruption for other organizational processes; collects and reviews data on a regular basis to determine progress, anticipate needs, and recommend necessary adjustments to personnel or processes within own and other work groups.
• Initiating Action
Generally takes independent action when confronted with routine problems or situations. Implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action. Occasionally takes action that goes beyond job requirements in order to achieve objectives.
Technical• HR Information Systems
Basic - General knowledge of HR information systems (e.g., self-service systems, automated request tools) including how to write queries and comply with process documentation requirements.
Preferred - Complete knowledge of HR information systems (e.g., self-service systems, automated request tools) including how to write queries and comply with process documentation requirements.
• Human Resource Policies
Basic - General knowledge of company HR policies and procedures and how they relate to local, state, and federal labor laws and regulations.
Preferred - Complete knowledge of company HR policies and procedures and how they relate to local, state, and federal labor laws and regulations.
Basic Qualifications For ConsiderationDo you have experience assisting others with the use of Microsoft Excel to consolidate and present data?
Do you have experience creating reports from information databases?
Do you have experience providing services to customers inside or outside your organization?
Typical Education/Experience
Level B - High school diploma or GED and typically 1 or more years' related experience or an equivalent combination of education and experience. Level C - High school diploma or GED and typically 4 or more years' related experience or an equivalent combination of education and experience.
Other Job related information
Strong excel skills/experience preferred.
- Business Unit Defense, Space&Security
- Division Networks & Space Systems
- Program Strategic Missile Defense Sys
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/10/2012
