HIM Director - Brandon
Requisition Number: 25773-61068
Primary Location: United States-Florida-Brandon-Brandon Regional Hospital - Brandon
Schedule: Full-time
Description:
GENERAL SUMMARY OF DUTIES - Under the direction of the Regional HIM Director, the HIM "Leader" is responsible for managing, coordinating and performing the day-to-day operations and workflow of the facility based HIM operations. Assists the Regional HIM Director with the oversight and implementation of facility related HIM Service Center (HSC) operational planning, service level agreements, budgets, workflow processes and internal controls. The HIM Director/HIM Manager actively participates in the facility based unbilled management process and resolution of issues contributing to unbilled accounts. This person serves as a promoter of the HSC and is the on-site "face" of the HSC.
IMPLEMENTATION DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Assists with the Horizon Patient Folder (HPF) and HIM Shared Services pre-migration/implementation activities leading up to HSC start-up, including but not limited to, FTE baselining and management, forms management, interface workbook, operational assessment, action planning, productivity monitoring, release of information management, record storage and destruction management, staff education, and HIM operations clean up
Participates in communication efforts with HIM personnel, facility departments, facility department and unit leadership, facility leadership, and medical staff, including serving as a key HIM contact for facility implementation activities and project core team meetings
OPERATIONAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Responsible for managing facility based HIM operations and staff, including but not limited to, record pick up and reconciliation, release of information request processing and hardcopy retrieval of medical records, and tumor registry, trauma registry, processing of birth certificate/paternity papers as applicable
Routinely assists in the performance of facility based HIM operations, including but not limited to, ad hoc record pick up and reconciliation, release of information request processing and hardcopy retrieval of medical records as needed
Performs facility unbilled activities to include: physician query follow up, physician incomplete record follow up, collaboration with facility department leaders in monitoring and working unbilled reports, working the applicable HPF queues, working the applicable unbilled management reports and queues (e.g., DET, Bill 49) and management of HIM operations unbilled processes.
Works all facility HIM responsible HPF workflow queues (includes, but is not limited to, the Facility HIM Department Queue, all Coding Pend for Queues, Review Queues, Unknown Document Queue, Cancelled Accounts Queue and all Wait for Queues) according to established workflow guidelines and schedules.
Works collaboratively with Medical Staff and Facility Leadership to comply with standards and guidelines enforced through the Medical Staff Bylaws/Rules and Regulations, (e.g., suspension of privileges) and is responsible for facilitation and execution of physician notification processes regarding medical record documentation deficiency, delinquency and suspension
Provides HPF record completion and medical record viewing training and education to medical staff members
Provides medical record viewing training and education to other clinical and ancillary personnel
Primary facility contact for external agencies requiring on-site viewing of medical records
Proactively manages, including corresponding communications and escalation paths, significant issues in HIM operations (e.g., backlogs, turnover), status of projects, barriers and successes
Establishes and maintains effective working relationship with ancillary departments and unit managers to ensure optimal record management, including thinned record process, quick record prep and loose reports, record pick up and discharge record reconciliation
In conjunction with and under the leadership of the Regional HIM Director, serves as a liaison between the HSC and Facility Leadership, including the Medical Staff Leadership, and builds and maintains strategic working relationships with the facility and department leadership (working through specific issues, committee meetings, monthly updates, etc.)
Active participant, at times with the assistance of the Regional HIM Director, in preparing for or assisting with external agency (e.g., The Joint Commission, Board of Health) reviews of the facility
May serve as the facility privacy official, records management coordinator, and/or perform state reporting duties
May serve, or serve in conjunction with the Regional HIM Director, on facility committees
May serve, or serve in conjunction with the Regional HIM Director, as the Medical Record Custodian including making court appearances as applicable
Coaches and helps develop team members; disciplines and counsels staff as necessary
Performs productivity and quality monitoring and provides timely and consistent feedback to facility based HSC employees
Responsible for ensuring facility based HSC staff work adequately support requirements established by the HSC Leadership team and through executed Service Level Agreements (SLA)
Monitors facility HIM operations performance as outlined in HSC policy and SLA
Provides assistance to the HSC Document Imaging Manager as it relates to facility housed HSC document imaging staff
Assists the Regional HIM Director in the development of strategy, specific goals, objectives, budgets and performance standards relative to the facility HIM operations
Assists in identifying and implementing process improvements to lower costs and improve service to facility and SSC customers
Coordinates training and education of facility based HSC staff
Responsible for implementation of standardized policies and procedures, tools, resources, and educational materials
Practices and adheres to the Company's "Code of Conduct" philosophy and "Mission and Value Statement"
Other duties as assigned
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
Qualifications:
KNOWLEDGE, SKILLS & ABILITIES
Technical Skills - thorough knowledge of federal and state release of medical information regulations and medical record keeping requirements, knowledge in the areas of Medicare Conditions of Participation, compliance, government and state rules and regulations, and The Joint Commission, , state reporting
Initiative - independently takes prompt proactive steps towards problem resolution
Managing conflict - dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Energy - consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time
Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
Communication - communicates clearly, proactively and concisely with all key stakeholders
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Project Management - assesses work activities, upholds and meets deadlines and allocates resources appropriately
Coach, Mentor and Educate - provides timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem
Work Independently - is self-supporting; not needing to rely on others to complete a job
Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality services.
Building Trust - interacts with others in a way that gives them confidence in one's intentions and those of the organization.
Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures
EDUCATION
Undergraduate degree required, strongly prefer a Health Information Management degree.
EXPERIENCE
A minimum of one year of HIM department experience is preferred, three or more years is strongly preferred
A minimum of one year healthcare management experience is strongly preferred
CERTIFICATE/LICENSE
RHIA or RHIT strongly preferred
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