Franchise Consultant

Overview:

Looking for a place where your hard work can be FUN and APPRECIATED   Come join H&R Block!  This is your chance to join our organization and become part of a known and respected brand.  H&R Block is America’s 6th largest retail organization.  Due to our exciting plans for the future, we have several career opportunities available. 

JOB SUMMARY

Serves as a representative of H&R Block and is responsible for continually striving to accelerate growth, to strengthen relationship with franchisee and to provide services to franchisee in accordance with Company policy, vision and mission.  Specific areas of support include partnership with strategic planning, sharing retail tax strategies and priorities, while ensuring operational support for the Franchisee.  Provides service and consults with assigned franchise district to drive growth and performance; accountability for increasing client base, company revenue and net earnings.  Ensures issues pertaining to franchisees are managed and resolved without escalation to higher-level management.  Create an environment of cooperation and partnership between franchisees and company operations.

JOB DUTIES

• Consult and offer expertise to franchise owners by assisting with and influencing long range business plan development including pricing, real estate, and market level analysis. Analyze business financial metrics to recommend best solutions to improve the performance of franchise district.


• Make market-specific recommendations to develop community involvement. Provide solution-based coaching and consulting to franchisees on tax office operations: people, process, and systems.


• Monitor industry and market by understanding and articulating tax industry trends and knowing competition within the district.


• Understand competitive landscape to identify district-level business growth opportunities.  Provide direction to franchisee to identify methods to continuously improve business performance and growth.  Make recommendations for new office locations and support expansion process.


• Deepen commitment of franchisees by creating an environment of cooperation and partnership between franchisees as well as with company organization. Communicate franchisee perspective to appropriate support teams in field and FSO-KC.


• Articulate and drive H&R Block strategies and priorities, adapting messaging for local market relevancy. Identifies and recommends solutions for a consistent business approach, but remains sensitive to the individual business needs of each office. 


• Influence the behaviors of franchisees by serving as a resource and promoting the adoption of company programs and products.                                    


• Make balanced decisions by thinking equally of clients, shareholders, franchisees, and associates. Ensure the decisions benefit the company and franchisees and apply consistently.


• Ensure operations support and compliance by directing franchisees to support groups for problem resolution. Understand and apply franchising laws to district operations. Understand and apply HRB’s Franchise License Agreement and Policies and Procedures. Understand and ensure compliance with Privacy Laws, Agency Requirements, and other regulations governing tax preparation industry.


• Other duties, as assigned.

JOB REQUIREMENTS

Education

These skills are acquired through the completion of a high school diploma or equivalent.  Additional education beyond high school is preferred.

Experience

• 6-8 years of business experience to include strategic development.


• Experience in a retail, service or similar work environment is required.


• Excellent short-term and long-range planning skills.


• Ability to operate a computer and applicable software packages.


• Effective verbal and written communications skills, public relations skills, detail-oriented, math and analytical skills.


• Good interpersonal skills


• Ability to make independent decisions; assume complete responsibility for his/her work and decisions.


• Understanding of the dynamics of franchise/company owned environment

Technical skills –

• Proficient with Microsoft Excel, Word, and PowerPoint, and Outlook.


• Ability to operate a computer and applicable software packages

 Management

• A minimum of 3-5 years experience supervising associates in positions requiring different levels of education and experience.

 Special Requirements Specific to Job 

• Must be willing to work flexible hours.

WHY SHOULD YOU WORK FOR H&R BLOCK  

Your outstanding compensation and benefits package would include:

• Competitive salary and incentive compensation package


• Paid Time Off including
  
  
  
  • Vacation (accrues on your first day; 2-4 weeks depending on position)
  
  
  • Paid holidays
  
  
  • Sick time
  
  
  • Short-term and long term disability
  
  
  
  


• Support for you and your dependants
  
  
  
  • Medical, dental, vision, life, AD&D and travel insurance plans
  
  
  • Adoption Assistance program (up to $3,000)
  
  
  
  


• Financial Support
  
  
  
  • 401(k) plan – $1 for $1 match up to 5% of salary with immediate vesting after 90 days
  
  
  • Employee Stock Purchase Plan (10% discount on Block stock)
  
  
  • Tuition Reimbursement up to $5,250 per year
  
  
  • Tax services (little or no cost)
  
  
  
  


• Culture
  
  
  
  • Progressive and innovative
  
  
  • Open exchange of ideas
  
  
  • Business casual attire with casual Fridays
  
  
  • Flexible work schedule possible for many positions
  
  
  
  

Preparing America’s Taxes since 1955

H&R Block is an Equal Opportunity Employer.