Employee Development Specialist 3\4
Represents Learning, Training & Development (LTD) to customer as a training subject matter expert (SME) on decisions that impact LTD deliverables and commitments. Integrates with customers and programs in support of business goals. Conducts analysis to determine gaps to skills, knowledge, and attitudes of the manufacturing and quality community.
Completes learning requirements analysis, establishes learning objectives, defines project scope and recommends deliverables. - Identifies business specific objectives and recommends the adaptation of curriculum content and delivery methods.
Reviews course content and instructional materials; and verifies system access requirements. Identifies potential issues that impact individual performance and conducts performance analysis and make improvement recommendations. Monitors the implementation and performance outcomes.
Develops preliminary estimates of resources, costs, and timelines for learning solutions to successfully support Program schedules. Uses LTD Work Intake processes. Produces documentation that communicates status and aligns with other documentation.
Knowledge of and ability to acquire knowledge of airplane systems, production systems, engineering and/or manufacturing processes, methods, and practices.
Competencies
General• Build Positive Relationships
Builds effective working relationships within the work group, with interorganizational employees, and occasionally with external customers. Probes for and provides information to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on team and organization goals than on own goals. Seeks agreement from work group, with other employees, and occasionally with external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
• Cross Functional Partnerships
Not Available
• Customer Focus
Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; uses information to understand customers' circumstances, problems, expectations, and needs; periodically becomes involved in sharing information with customers to build their understanding of issues and capabilities; considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists higher graded employees and/or project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
• Decision Making
Recognizes a wide range of potentially difficult issues, problems, or opportunities in own work group, across the organization and occasionally with external customers; determines whether action is needed. Identifies the need for and collects information to better understand difficult issues, problems, and opportunities. Integrates information from a wide variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing difficult problems/opportunities and achieving desired outcomes. Formulates and/or makes recommendations for decision criteria based on issue complexity; evaluates options by considering implications and consequences; chooses an effective option. Implements decisions or initiates action within a reasonable time. Includes fellow work group members, employees across the organization, and occasionally external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
Technical• Analytical Skills
Basic - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.
Preferred - Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.
• Instructional Media & Methods
Basic - Complete knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
Preferred - Extensive and specialized knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
• Learning Objectives and Style
Basic - Complete knowledge of learning objectives and styles (e.g., audio, kinesthetic, visual) to meet business goals and accommodate student-learning needs.
Preferred - Extensive and specialized knowledge of learning objectives and styles (e.g., audio, kinesthetic, visual) to meet business goals and accommodate student-learning needs.
• Research Methods
Basic - Complete knowledge of research tools (e.g., search engines, library databases), methods (e.g., search parameters), and appropriate resources (e.g., external experts) to gather needed data.
Preferred - Extensive and specialized knowledge of research tools (e.g., search engines, library databases), methods (e.g., search parameters), and appropriate resources (e.g., external experts) to gather needed data.
Basic Qualifications For ConsiderationHave you performed an analysis of a business requirement?
Have you worked with a customer or program driving out performance needs or skill gaps?
Do you have at least 3 years of performance consulting experience?
Typical Education/Experience
Level 3 - Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience. Level 4 - Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
The candidate must be able to follow documented processes, complete detail reports, work effectively with multiple team members, in different areas, and be able to plan and prioritize their work. This position requires the selected candidate be a self starter with a positive attitude willing to work independently and as part of a team. The applicant must possess strong verbal and written communication skills and the ability to demonstrate customer service and teamwork skills. Applies knowledge, skills, and mastery of job processes to achieve results; expertise is recognized and sought by others; continuously develops and advances technical capabilities. Proficiency in the following is required: Accurately collecting, compiling and evaluating data; preparing and maintaining status reports and monitoring/ reporting performance to plan. Utilizes customer intelligence, metrics and tools to manage quality and identify root causes. The individual must also have working knowledge of Microsoft Office Application (e.g. Power Point, Excel, Word and Outlook). This position is located in the Puget Sound and may need to support customers in various sites. Telecommuting is an option.
- Business Unit Corporate
- Division Human Resources & Admin
- Program Learning Training & Developmnt
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/09/2012
