Customer Service Representative
Customer Service Representative
$24,000-$31,000 p/year plus monthly bonus!!
Foundation Financial Group is one of the nation’s fastest growing financial services organizations specializing in Mortgage, Tax, and Insurance Services, Wealth Management and Retirement Planning. We are currently expanding within our Insurance Division at our Regional Sales Center in downtown Jacksonville, Florida. The Customer Service Representative position is a highly rewarding job in a work environment that is fast paced, positive, and high-energy. Work for a true pay for responsibility and performance organization!
At Foundation Financial Group our employees are provided with the support tools necessary to be successful! Our Customer Service Representatives are equipped to handle any customer inquiry. Foundation Financial Group is a full service financial services organization with complete Sales, Processing, Underwriting, and Operations Departments. Our industry leading Marketing, Learning & Development and I.T. Departments are our flagships, leading us into the future. Over 13 years in business with over $3.4 Billion dollars in sales. Foundation Financial Group,
Responsibilities:
*Provide exceptional customer service by responding to all inbound and outboud customer calls and written correspondences
*Build rapport with each customer and actively licensing to customer requests and inquiries
*Retain policy holders who inquire about canceling through open listening, negotiation and policy review
*Proactively identify and communicate policy transactions and impact to customer billing
*Manage and utilize time effectives to ensure insurance group meetings required service levels for improved customer satisfaction results
*Be professional liaison between customers and sales group
*Provide administrative functions to include: preparation of reports, policies, meetings and customer mailers.
Requirements:
Qualification Requirements:
* 440 License required
*Must be fluent in both English and Spanish
* Strong typing and computer skills
* Proficient with Microsoft Office product suite
* Excellent verbal and written communication skills
* Ability to work in a fast paced, competitive, team oriented environment
* Ability to deal with challenging situations
* Excellent organizational and time management skills
* Ability to review, record and organize data from a variety of sources with no prescribed format is essential
Experience:
* 2+ year customer service experience
* Knowledge of property and casualty insurance industry products, plan and programs in a customer service environment a plus
* Commercial Insurance experience preferred but not requiered
* Associates Degree in Business or equivalent work experience preferred but not required
Compensation/Benefits:
* Health Benefits
* Medical
* Vision
* Dental
* Flexible Spending Accounts
* Healthy Lifestyle Programs
* Long Term and Short Term Disability Coverage
* Life Insurance
* Corporate Match 401k
* Incentive Recognition Programs
* Corporate Discount Programs
* Hourly rate plus Monthly Bonus
* Referral Bonus
To apply, please email a resume and cover letter along with salary requirements to
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