Customer Service Associate

Customer Service Associate

Apria Healthcare is America's leading provider of integrated home healthcare products and services. We are committed to full-service homecare solutions that give maximum independence to our over 1.2 million patients nationwide. Apria offers a full range of home respiratory therapy, home infusion therapy and home medical equipment services through a network of more than 12,000 health professionals.

Apria has annual revenues of almost $2 billion, over 580 operating sites in all 50 states, and 13,000 employees. Apria is the nation's leading provider of integrated home healthcare products and clinical services.

• Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment, supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
• Maintains appropriate documentation received with order and conducts follow-up as applicable.
• Verifies insurance eligibility and benefits of patients. Obtains verbal / written authorization for medical treatment from appropriate sources.
• Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.
• Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures, and ""best practices"".
• Performs other related duties as directed by supervisor.

Qualifications:

• Education or experience equivalent to a high school diploma is required.
• At least two years related experience is required.
• Successful completion of Apria Healthcare's Certification Program

Apria Healthcare is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.