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For your reference, we have included the original job posting below.
Customer Service Agent - Mansfield, OH
Job Number:
42111556
Company Name:
StarTek
Job Location:
Mansfield, OH US
Job Categories:
Customer Service Media & Communication
Customer Service Agent - Mansfield, OH
POSITION OVERVIEW: This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services. Ensures customers receive efficient and courteous service and could potentially be able to recommend various products/services to meet the customer's needs. Job Duties and Expectations: oResponds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail. oUtilizes computer/on-line guidelines in responding to customer inquiries. oInforms customers about services available and assesses customer needs. oHandles customer problems related to product function or the replacement of defective parts. oCompletes, processes, and maintains applicable paperwork and records. oGathers information, researches/resolves inquiries and logs customer calls. oStrives to resolve customer issues on the first call without having to transfer callers. oFollows escalation procedures as needed.
Requirements:
Experience: Requires 3+ months experience working with people and providing them with service such as retail or restaurant experience. Must be comfortable working on a computer and talking on the phone! Any previous call center experience is a plus!
