Benefits Specialist 2
The Retirement Life Event Coordinator serves as the single point of contact for delivery of enterprise-wide retirement services. Responsibilities include: - Single point of contact for employees who are retiring - Act as a liaison to internal and external business partners. - Presents employee benefits presentations (e.g. retirement process, group layoff) - Advocacy - Perform other related duties, as assigned. Provide union and non-union employees in a retirement life event a single point of contact for delivery of enterprise-wide retirement services. Partner with internal and external business partners to ensure timeliness and accuracy of deliverables. Provide employee guidance on completion of applicable retirement forms, benefit payment options, medical coverage options, savings plan distribution options and necessary actions as they relate to the retirement process. Conduct enterprise-wide retirement process and/or benefit seminars through BEN (Boeing Education Network) and in-person group sessions as needed.
Competencies
General• Adaptability
Generally understands changes in own and others' work-group tasks and situations as well as the logic or basis for change; generally seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to work group members, direct supervisor, and occasionally members of others work groups. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Build Positive Relationships
Generally builds effective working relationships with work group members, direct supervisor, and occasionally members of others work groups. Asks for and provides information of to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Usually places higher priority on team or departmental goals than on own goals. Seeks agreement from work group members, direct supervisor, and occasionally members of others work groups to support ideas or take partnership-oriented action; explains value of actions. Generally establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
• Communication
Generally clarifies purpose and importance; stresses major points; follows a logical sequence. Usually keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Generally seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
• Customer Focus
Considers customers and their needs when performing and/or working with others on routine tasks; supports others and occasionally becomes directly involved in developing and sustaining customer relationships; assists more experienced employees in seeking information to understand customers' circumstances, problems, expectations, and needs; prepares information which more experienced employees will share with customers to build their understanding of issues and capabilities; considers how day-to-day actions or plans affect customers; responds quickly to help others address customer needs and resolve problems.
• Managing Work
Has a general sense of more critical and less critical activities and tasks; adjusts priorities when appropriate. Generally ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Allocates own time to complete work; tries to coordinate own and others' schedules to avoid conflicts. Usually takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and rarely allows irrelevant issues or distractions from interfering with work completion.
• Work Standards
Strives to achieve a high level of quality, productivity, or service based on criteria established by supervisor/manager. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments. Accepts responsibility for outcomes (positive or negative) of one's work; admits mistakes and refocuses efforts when appropriate. Provides encouragement and support to others in accepting responsibility.
Technical• Analytical Skills
Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the work group level.
• Government Laws/Regulations
General knowledge of relevant government laws and regulations impacting the functional responsibilities of the occupation.
Basic Qualifications For ConsiderationDo you have employee benefits experience?
Do you have presentation experience?
Typical Education/Experience
Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
Must be an effective listener, be able to demonstrate a thorough understanding of multiple benefit plans and processes, and speak with clarity and precision. Possess a strong commitment to customer service and customer satisfaction displaying a positive can-do attitude. Effective organizational skills and the ability to handle multiple tasks. Must have flexibility to work independently without detailed directions as well as in a team environment. Must be able to demonstrate strategic thinking and facilitation skills. Must be proficient in BERT (Boeing Employee Reporting Tool), HRMS (Human Resources Management Systems), TotalAccess KANA and Microsoft applications, including Word, Excel, Outlook and PowerPoint.
- Business Unit Shared Services
- Division Enterprise Services
- Program Benefits Administration
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 02/17/2012
