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The customer support agent position resides in the customer call center, which operates on a 24/7/365 schedule and reports to customer care floor supervisors. ...
For your reference, we have included the original job posting below.
AT&T Specialist - Customer Service - Austin, TX
Job Number:
40290014
Company Name:
AT&T
Job Location:
Austin, TX US
Job Categories:
Customer Service Information Technology
AT&T Specialist - Customer Service - Austin, TX
The customer support agent position resides in the customer call center, which operates on a 24/7/365 schedule and reports to customer care floor supervisors. The customer call center provides technical support and customer service to AT&T wireless customers. Duties and responsibilities of the position include but are not limited to: providing telephone and email support and problem resolution for external and internal customers for issues of moderate complexity; analyze, diagnose, and deliver known solutions to known complex problems; escalates, dispatches and notifies proper channels in support of the customer; follows up with customer/property on closed issues; uses computerized system for tracking, information gathering, and/or troubleshooting; requires ability to navigate a computerized data entry system or other relevant computer applications; adheres to defined call center procedures and standards; and responds to internal and departmental requests as advised by the management team. Skills and experience desired: 1 to 2 years technical call center/helpdesk experience; customer support call center/customer service experience; minimum 30 wpm typing skills; excellent verbal and written communication skills; exceptional customer service/interpersonal skills; ability to analyze customer issues/problems; working knowledge of PCs and Microsoft applications; high school diploma or equivalent required; some college a plus. Preferred; proficiency in other languages and experience in hospitality/service industry environment. Must be able to commit to being at work on time, when scheduled and also to work any shift. SUPERVISORY: NO
The largest communications company in the United States. And the world. We are the industry leaders in providing wireless service, high speed internet access, local and long distance voice, and directory publishing and advertising services across the US. We are also developing our business to include next-generation television services with our new AT&T U-VerseSM TV.
Join our incredibly diverse company of more than 250,000 people and help drive the innovation that keeps AT&T at the leading edge of technology and service. Expect big things from the company that created the communications industry.
