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Account Executive/Strategic Services Manager
Job Number: 26840771 Company Name: TPG Telemanagement, Inc. Job Location: Omaha, NE US Job Category: Human Resources
Account Executive/Strategic Services Manager
I'm a Job Seeker Employer Student Educator Entrepreneur Make Your Connection To the region's leading career development resource where job seekers, employers, students, educators and entrepreneurs connect. Job Seeker Logins are not required but provide an enhanced experience for users. Email Address Password Forget your password? Back TPG TeleManagement, Inc. Account Executive/Strategic Services Manager Printer-friendly version Loading... Job Map Careers This job opening has been classified under the following careers: Call Center Support Representative Network Systems Data Communications Analyst International Marketing Manager and Supervisor General Managers Product Manager Department Manager Customer Service Consultant Business and Development Manager Click the career names above to search other jobs in those careers. Click here to learn more about these careers. 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Details Date Posted: 2010-08-23 Located In: Omaha, NE Hours: 40+ hours per week Schedule: 8:00am - 5:00pm Days of Week: Monday-Friday Contact FAX: Description Account Executive/ Strategic Services Manager - Deep contact center and/or CRM experience. - Plus: Vertical market experience in the Telecommunications, Financial Services, Healthcare, Insurance and Retail markets. - Consultative, operational and/or account management experience within the contact center domain - Business related Bachelor’s degree and 5-7 years of related business experience. - Multilingual a plus - Minimum five (5) years experience in a client-facing position (e.g., account management, client delivery leader, senior consultant). - Ability to handle multiple assignments with effective resolution of conflicting priorities. - Exceptional problem-resolution skills including the ability to think creatively in the development of ideas/solutions that will contribute value in a dynamic, client-centered environment. - Excellent presentation and analytical skills mastering the use of Excel and PowerPoint. - Ability and conviction to develop high quality delivery communications. - Highly developed business communication skills with the ability to articulate an effective expression of ideas, tasks, and status to a variety of professional levels of internal and external contacts. - Strong verbal and written communication skills - Travel up to 25% - Experience managing retention and growth of account based revenue Essential Duties and Responsibilities: - Develop program performance and quality monitoring strategy and implementation plans. - Establish and maintain client relationships while continually developing new solutions to enhance their results and exceed client objectives. - Establish program goals and manage programs to ensure that all TPG products and services deliver against a pre-determined ROI. - Become intimately familiar with assigned customers’ products, services, and processes to develop full understanding of how the company can better meet client goals and expectations. - Train and evaluate Performance Analyst team members assigned to support client accounts. - Communicate with Clients and Vendor Partners during program start-up regarding program goals and strategic plan implementation. - Research and compile preliminary supporting client information (company background, industry information, competitive information, product information) for training material for a new/existing program or client. - Execute TPG Standard Communication Plan - Analyze effectiveness of client programs against objectives and develop presentations to senior client managers of results, areas of improvement, recommendations and suggested changes to strategy. - Understand all financial areas of the account, including revenue projections, cost, and profit. Drive both revenue retention and revenue growth. - Direct team development and growth. Continually work with performance enhancement team members to improve understanding of program related activities. - Develop and deliver program analyses. - Develop and maintain a strong business, professional, and sales relationship with functional leaders at client organizations within assigned portfolio. TPG TeleManagement offers: - Competitive Salary - Tremendous Growth Potential - Great Culture & Team Environment - Full Time Benefits - Performance based compensation tied to account success - International Opportunity Apply on-line @ , or fax your resume to You may also e-mail your resume to: Please include a cover letter with all submissions. Applicants whose background check reveals convictions* involving Dishonesty, Fraud, or Breach of Trust will not be employed by TPG TeleManagement Inc. Specific Convictions may include: Shoplifting, Fraud, Credit Card Fraud, Petit Theft, Larceny, Grand Larceny, Concealment of Property, Bad Check, Worthless Check, Fraudulent Check, Trespassing with Intent to Steal, Possession of Stolen Property, Forgery, Embezzlement, Credit Card Misuse/Fraud. Any felony convictions* will preclude applicants from employment with TPG TeleManagement. *A conviction includes Pretrial Diversions and Deferred Adjudication. Summary: Account Executive/Strategic Services Manager is responsible for managing all aspects of client delivery, account growth and expectation management. You will work closely with dedicated Fortune 500 clients to ensure they each receive the best possible level of service, to make certain client needs are effectively addressed and value is delivered with every TPG communication. You will be our internal expert on client program management and champion our client needs through the TPG Program Delivery Lifecycle. Position Requirements: Modify / Close Posting Equal Opportunity Employer Relocate to Nebraska Are you considering opportunities to live and work in Nebraska? The AIM Institute and want to help! More Information AIM Institute's Innovation Space Are you an entrepreneur looking for space to collaborate with other innovators? AIM's Innovation Space, located on the 8th floor of the Exchange Building in vibrant downtown Omaha, is available for lease and will help you take your business to the next level. Details iPhone App Find your next job fast! Search for jobs on your iPhone, iPad, or iPod Touch by downloading the new mobile app for free from the iTunes App Store. iTunes App Store © Copyright 2010 Applied Information Management Institute, Inc. All Rights Reserved. AIM Institute The AIM Institute is a not-for-profit membership organization that provides information technology leadership to Nebraska and the surrounding region. 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